Fakaalofa lahi atu! Sweet Revelations is currently undergoing a complete digital makeover. We are updating our look and refreshing our menus to serve you better. During our redesign, our kitchen is still fully operational! For all catering packages, custom cakes, or famous brownie slab orders, please email us directly at info@sweetrevelations.co.nz. Fakaaue lahi for your patience!
Please read and acknowledge. By submitting an enquiry and/or paying a deposit, you are confirming your agreement with the following terms.
1. How to Order & Enquiries
To place an order or check our availability for catering packages or custom bakes, please flick us an email at info@sweetrevelations.co.nz or fill out our enquiry forms. Quotes are offered for 48 hours, after which time they will expire and need to be re-checked based on our kitchen schedule. Get in touch as soon as you can to secure your date!
2. Bookings, Deposits & Pricing
Catering & Custom Orders: Because we use a per-person pricing model and tailor our menus fresh for your group, we require at least 1 month's notice for all major catering packages and custom orders, alongside a 50% non-refundable deposit to lock in your date.
Final Payments & Deadlines: Once your invoice is issued, full payment is expected 3 days before your order or event is due. For live catering events, full payment must be made prior to commencement unless alternative arrangements have been agreed upon.
Unpaid Invoices & Ghosting: Timely payment is required to confirm your booking. If full payment or communication is not received within our required payment window, we reserve the right to cancel the booking to protect our kitchen schedule.
3. Refunds & Cancellations
We know plans can change, but because everything we make is handcrafted fresh to order, we have a few guidelines to protect our kitchen's prep schedule:
Notice Period & Deposits: If you need to make major changes or cancel your booking, please give us at least 1 month's notice. Your initial 50% deposit is strictly non-refundable, as accepting your booking means we turn away other inquiries.
Cancellations Outside of 5 Days: If your order was paid in full and you cancel more than 5 days before your due date, you will receive a refund of your remaining balance minus the non-refundable deposit.
Late Cancellations (Within 5 Days): If a booking is cancelled within 5 days of the due date, payments made are non-refundable as specialty ingredients will have been purchased and prep has begun. However, at management's discretion, we may offer alternatives such as postponing your order for a future date (up to 3 months), freezing suitable items, or working out a solution on a case-by-case basis.
Life Happens: We completely understand that unexpected emergencies happen. Reach out to us directly as soon as possible and we will always do our best to help.
4. Ingredients & Allergens
We always strive to provide fresh, local ingredients. Should any supply delays occur, we will notify you immediately to arrange an alternative.
Allergy Note: While we offer gluten-free and alternative options for our customers, please note that we are not a certified allergen-free kitchen. Our bakes may contain traces of allergens. Please take care when ordering for friends or family with severe allergies. See our Allergen Info page for more details.